Private Policy

Last updated: May 5, 2026

Ardent Academy ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to information collected through our website www.ardentacademy.com, our learning platform at solve.ardentlabs.io, and in person at our learning center at 820 Roosevelt, Irvine, CA 92620.

Information we collect

We collect personal information that you provide to us when you enroll a student, register for a class, contact us, or use our learning platform. This may include:

Parent or guardian name, mailing address, email address, and mobile phone number
Student name, date of birth, grade level, and school
Account credentials and login activity
Class enrollment, attendance, and academic progress information
Payment information (processed by our payment providers; we do not store full card numbers)

We also collect limited technical information automatically when you use our website or learning platform, including IP address, browser type, device identifiers, and pages visited.

How we use information

We use personal information to:

Provide our educational services, including class scheduling, instruction, grading, and progress reporting
Communicate with you about your student's classes, attendance, makeup classes, payments, and account
Verify your identity and secure your account
Process payments and tuition refunds
Improve our services, curriculum, and platform
Comply with legal obligations

SMS Messaging

When you provide a mobile phone number during enrollment, you consent to receive text messages from Ardent Academy related to your account and your student's classes. We use SMS for the following purposes:

Account verification (one-time codes during sign-in)
Class schedule updates and changes
Makeup class reminders and confirmations
Trial class confirmations
Attendance notifications
Payment and billing notifications

What we collect

Your mobile phone number, the time and content of messages we send, and delivery status returned by your carrier. We do not collect message content from you unless you reply to one of our messages.

Who we share it with

We share your phone number with Twilio, our SMS service provider, solely for the purpose of delivering the messages above. Twilio's processing is governed by their own privacy policy. We do not sell or share phone numbers with third parties for marketing purposes.

Frequency and cost

Message frequency varies, typically 2 to 6 messages per month per family during active enrollment. Standard message and data rates from your mobile carrier may apply. Ardent Academy is not responsible for any carrier charges.

How to opt out

Reply STOP to any message, email care@ardentacademy.com, or call (949) 861-2211. After opting out you will receive a single confirmation message and no further texts. You will continue to receive class-related communications via email.

How to get help

Reply HELP to any message, or contact us at care@ardentacademy.com or (949) 861-2211.

How we share information

We share personal information with:

Service providers that help us operate our business (e.g., payment processors, SMS provider, email provider, hosting providers). These providers are contractually limited to using the information only to perform services for us.
Authorized representatives of an enrolled student (parents, guardians) for purposes of communicating about that student's classes and progress.
Legal authorities when required by law, court order, or to protect our legal rights.

We do not sell personal information.

Children's privacy

Our services are designed for K–12 students. We collect student information only with the consent of a parent or guardian. Parents may review, request correction, or request deletion of their student's information by contacting us at care@ardentacademy.com.

Data retention

We retain personal information for as long as it is needed for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Typical retention periods are seven years for tuition and payment records, and the duration of enrollment plus three years for academic records.

Your choices

You may:

Update your contact information by signing in to your account or contacting us
Opt out of SMS communications at any time using the methods described above
Unsubscribe from marketing emails using the link at the bottom of any marketing email
Request access to, correction of, or deletion of your personal information by contacting care@ardentacademy.com

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be communicated via email or a notice on our website.

Questions

Call: (949) 861-2211
Email: Care@ArdentAcademy.com